# System requirements

The requirements below are the minimum system requirements for running Phoenix 23.3. Exceeding these requirements will, in most cases, lead to a performance increase.


It is recommended that Automated Phoenix configurations be on dedicated computers on which no other software is running for optimal performance.

# Operating System

Phoenix is supported on the following operating systems:

# Windows

  • Windows 10
  • Windows 8.1
  • Windows 7 (soon deprecated)
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2 SP1 (soon deprecated)

# MacOS

  • 12.x (Monterey)
  • 11.x (Big Sur)
  • 10.15 (Catalina)
  • 10.14 (Mojave)
  • 10.13 (High Sierra)
  • 10.12 (Sierra)
  • 10.11 (El Capitan)

# Ubuntu (Automation only via REST API)

  • Ubuntu 16.0.4+
  • Debian 8+

# CPU Requirements

Phoenix Configuration CPU RAM
Phoenix 2 processor cores (x86-64) 8 GB (16 GB for Products Plus)
Phoenix + Automate 4 processor cores (x86-64) 16 GB
+1 Concurrency 4 processor cores (x86-64) 24 GB
+2 Concurrnecy 6 processor cores (x86-64) 32 GB
+4 Concurrency 10 processor cores (x86-64) 36+ GB

As a general rule

4 cores and 10 GB is considered to be a base performance layer. 3 GB of RAM is expected to be available per extra core for regular processing.

# Hard Disk

  • The installation takes up 2 GB of disk space.
  • 100GB free space is required, 200GB recommended for Phoenix + Automate
  • Take into account the need for storage of temporary and production data.
  • A back-up solution is strongly advised.

# Network

  • 10/100/1000 Base-T Ethernet, TCP/IP v4 protocol. TCP/IP version 6 is not supported.

# Graphics

  • Minimum 1280 x 1024 screen resolution, true color depth.

# Virtualization

Phoenix supports virtualization on:

  • VMware ESX
  • Microsoft Hyper-V For Phoenix client, Parallels Desktop or VMware Fusion is supported, but please be aware that Tilia Labs does not test all combinations of OS X or macOS and Parallels Desktop/VMware Fusion.

# File Server

All Tilia Labs applications running on Windows or Mac OS can use data that is available on network shares.

# Additional Notes

Installing and using Tilia Labs software on a Terminal Services or Remote Desktop Services server (Microsoft, Citrix,...) is not supported, except if licenses are being administered via Tilia Cloud (paid option).


It is against the Tilia Labs Inc. EULA to use Remote Desktop to access Tilia Labs software without a Tilia Cloud subscription. Please contact us with any questions.

Although we don't expect issues with Microsoft OS patches, Tilia Labs only guarantees support on the official MS Service Pack (SP) level, not on individual OS patches. Please contact Tilia Labs support in case of specific questions.

Tilia Labs software will only work with properly licensed versions of operating systems and other software. Tilia Labs is not responsible for any loss of functionality due to use with unlicensed software. Tilia Labs will not provide assistance in installing software on equipment lacking properly licensed software.

Last Updated: 3/17/2023, 4:38:32 PM